53 Fairfax Road, St Albans, VT 05478 802-528-2738

Our Policies

Gift Cards

Empower Med Spa gift cards make an ideal gift for any occasion and are available in any dollar amount.  The gift cards may be purchased online at www.empowermedspa.com, or at the clinic, or by calling 802 528 2738. Gift cards are transferable, but non-refundable. Gift cards are redeemable for product and services, but gratuities may not be added to the card. Empower MedSpa cannot assume responsibility for lost or stolen gift cards.

Refund Policy

At Empower MedSpa It is our mission to provide you with the highest quality of skin and body care products with your services! In the event you purchase any of our skin or spa products for home use and find them to be defective, we will exchange any products within 15 days of purchase, provided a receipt and an in-store credit will be applied to your account. While we strive to make our clients as happy as possible all services and package sales are final.  

Appointments

We understand that there are times when you must miss an appointment due to emergencies, health or obligations for work or family. However, when you do not call to cancel an appointment within 24 hours or fail to show up for your scheduled appointment all together, you may be preventing another patient from getting a much-needed service and are limiting your providers success. Conversely, the situation may arise where another patient fails to cancel, and we are unable to schedule you for an appointment.

Our providers schedules often book out several weeks. Please understand if you must cancel or reschedule an appointment, we will do our best to get you back into your preferred providers schedule, but you may be booking 4-6 weeks out.

We try to remind our patients to the best of our ability of their upcoming appointments. We send out 3 appointment reminders. One at the time of booking, one reminder two days prior to your appointment, and one the day before (24hrs) prior to your scheduled appointment. If you are NOT receiving our reminders via text or email, please connect with us ASAP to get this issue resolved.

If an appointment is not cancelled at least 24 hours in advance you will be charged accordingly:

Waxing, Facial & Massage Services, your first missed appointment will result in a warning of our cancellation policy.  If you miss any additional appointments after this due to lack of appropriate notice or are a no call no show you will be charged a $50 fee. If your scheduled service is more than $100 you will be charged the full cost of your service.

Medical, Emsculpt & Laser Services, your first missed appointment will result in a warning of our cancellation policy.  If you miss any additional appointments after this due to lack of appropriate notice or are a no call no show you will be charged a $100 fee. If your scheduled service is more than $100 you will be charged the full cost of your service.

Pre-Paid Services & Packages, your first missed appointment will result in a warning of our cancellation policy. If you are a patient who has a pre-paid package on file with us and you fail to cancel an appointment within 24 hours or are a no call no show you will lose one pre-paid service in the package per missed appointment.

In the event a patient has accrued four (4) documented “no-shows” and/or “same-day cancellations,” the patient may be subject to pay the full cost of their desired service prior to booking an appointment  at our facility.

 

Check-in Processes:

Please make sure to arrive at least 15 minutes or earlier prior to your appointment to ensure full service. Upon your arrival, you will be greeted by the Empower MedSpa Team.

Late Arrivals:

In the event of a late arrival, if possible, we will attempt to accommodate all your needs.  However, in consideration of other guests’ time and schedule, Empower MedSpa may not be able to extend your appointment. Late arrivals may very well limit the time of your treatment. Treatments are to begin and end as scheduled and full value of the service will be charged regardless of arrival time. In these situations, we would be more than happy to service you for the remainder of your scheduled appointment.

Retail Store

We believe the products and objects a person chooses for their life reflect values and perspective. We hope to provide a unique point of view that attracts those of similar mind to our very well thought out collection of the finest products that extend your results at home. In addition, our knowledgeable staff at Empower MedSpa can help you select products for every day and gifts for every occasion.

We are dedicated to people who love to make a statement with their lifestyle. 

Service Treatment Etiquette

Our job as professionals is to exceed your expectations. We guarantee our work and are here to serve you. We strive hard to bring our clients a level of quality that is unparalleled in our community. We also reserve the right to refuse service to anyone.

General Guidelines:

  • Please turn your cell-phones off upon entry into the treatment area. Should the need arise, guests are welcome to use our telephone.
  • Empower MedSpa is designed as an oasis of tranquility, peace and quiet. We ask that you refrain from bringing younger children to the clinic and/or leaving them unattended at the reception area.
  • Please avoid bringing jewelry and other valuables to the clinic. Regretfully, the Management cannot assume responsibility for the loss or damage of your personal articles and items.
  • Our trained providers will custom design your treatments based on your desired needs and goals. Please provide them with feedback as to your comfort and special troubled areas.
  • Please just relax and enjoy your experience.
  • During the treatment sessions you may decide to be silent or quietly talkative. Your therapist/or provider will follow your lead.
  • Please share public space respectfully with other patients.
  • Please be aware that the treatment rooms must be prepared and used for the next client. Please vacate your room upon completion of service(s) within a reasonable amount of time.
  • Please provide us with a candid and honest feedback. Your opinions count and are very valuable to us. We use your feedback for our clinic’s pursuit of excellence and in our attempts to improve on our guest services and experience.

Unacceptable Behavior:

To be able to provide a quiet, relaxing and harmonious environment to all our guests, the following guest behaviors will be considered “unacceptable” by Empower:

  • Exhibiting lewd behavior
  • Being under the influence of illicit drugs or alcohol
  • Being disrespectful to other guests.
  • Exhibiting demeaning and abusive behavior toward staff.

Such behavior does not conform to our etiquette and is against Empower MedSpa’s proclaimed goal of satisfying all of our clients.  When encountering such behaviors, the situation will be addressed with respect and attempts will be made to reach an agreeable outcome.